Replication Manager Support Questions
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Expedite the troubleshooting process for the most common issues by reviewing and answering the following questions for your product. 

Top Troubleshooting Questions

  1. What is the version of the Hitachi Device Manager Server (HDvM) and Replication Manager (HRpM) you are running?
  2. Is HRpM installed on the same host as HDvM server?
  3. Are you experiencing an error while performing a specific task?
  4. What are the array serial number(s) affected?
  5. Can you provide a Replication diagram? (Primary and DR)
  6. What version of CCI is running on the HRpM host?
  7. Do you use multiple Pair Management/CCI hosts?
  8. Are your Pair Management/CCI hosts virtual machines or physical?
  9. Can you provide error codes/screen shots of the issue?
  10. Can a GetConfig be provided from the Replication Manager server?
    Get Config
  11. Can TIC logs be provided from the Pair Management/CCI host(s)?
    HDvM Agent Logs
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