General Network Troubleshooting Support Questions
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Expedite the troubleshooting process for the most common issues by reviewing and answering the following questions for your product. 

Top Troubleshooting Questions

  1. For this particular product, can you please let me know what you are expecting to see versus what you are observing?
  2. Can you please provide a screenshot of any errors, if any, being displayed?
  3. Does the reported problem always occur or is it transient, meaning it only shows up periodically?
  4. Is this a new configuration or a pre-existing configuration that was working previously?
  5. Are you seeing disconnects? Frame drops? Packet drops?
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Tags: Cisco,brocade,networking,network,Triage Questions

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