Network Analysis (Wireshark) Support Questions
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Expedite the troubleshooting process for the most common issues by reviewing and answering the following questions for your product. 

Top Troubleshooting Questions

  1. Assumption is that we are providing assistance with a Wireshark network capture and not with an analysis. Can you confirm whether this is correct?
  2. When you installed Wireshark, was the LibCap library installed?
  3. What exactly are you trying to capture in the environment?
  4. Where in the environment is the Wireshark capture being taken?
  5. What is the max bandwidth of the segment being captured?
  6. Is there a specific capture filter being applied?
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triage-questions,Triage Questions,Network Analysis