ShadowImage Support Questions
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Expedite the troubleshooting process for the most common issues by reviewing and answering the following questions for your product. 

General Troubleshoot Questions

  1. Was it working before or is this a new setup?
  2. What changed recently that might have broken the functionality?
  3. Provide a screenshot of the error.
  4. If using CCI, provide the command that is producing an error.
    1. What are the HORCM instances related to the problem?
  5. If using GUI, provide a screenshot of the error message.
  6. What pairs are being affected by the problem?
  7. Are the Shadow Image pairs part of a cascade?
  8. What is the licensed capacity?
  9. What is the type of array model and microcode?

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