Expedite the troubleshooting process for the most common issues by reviewing and answering the following questions for your product.
Top Troubleshooting Questions
- What question do you have regarding Dynamic Tiering? (more detail the better)
- Where are you administering and seeing the issues with HDT? (e.g., SNM2, Storage Navigator, HCS?
- What action has been taken before contacting support?
- If problem, what specific DT Pools are involved?
- Does the Microcode version support the feature you are trying to use?
- If this is an install: Is it licensed?
- Is this an existing configuration? Or if this is a new install, is this a CE or GSS or Customer install?
- Is the HDT pool out of space?
- Please collect the error message screenshot and take a midrange simple trace or collect a enterprise subsystem dump.
- Do you have access to the user's guide for HDT?
- If this is related to ZPR (Zero Page Reclaim), have you reclaimed space from the operating system prior to reclaiming it on the storage?
HDT,Dynamic Tiering,pagetype:knowledgearticle,article:triage-questions,Triage Questions
PageID: 25443
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- Last Modified Date
- 09/05/2024 10:05:06 AM
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