Objective
Use the FD Dump tool to download dump files onto a hard disk drive. The downloaded dump files can be used for the following reasons:
For troubleshooting purposes, use the FD Dump tool to download dump files from SVP and give it to Hitachi Vantara service personnel.
1. Start a web browser and specify the following URL to open the Tool Panel: https://[IP-address-or-host-name-of-SVP]/cgi-bin/utility/toolpanel.cgi
2. Click Download Dump Files. The login dialog box opens.
3. Enter the default Storage Navigator user ID and password (click here for credentials - only displays for logged-in customers), and click Log in. The "Download Dump Files" dialog box opens.
4. Select a file that you want to download (if in doubt and if available, collect Detail Dump (for DKC Performance) as it contains the most information)
5. Click Next >>. A message appears confirming the execution of compression of the dump files.
6. Click OK. File compression processing starts. When the file is compressed, the "Download Trace Files" dialog box opens for the download.
7. Click Download. The "File Download" dialog box opens.
8. On the File Download dialog box, click Save this file to disk, and then click OK. The "Save As" dialog box opens.
9. Specify the download destination, and click Save. When the file is downloaded successfully, the "Download Complete" dialog box opens.
The downloaded file will look similar to TraceDUMP.tgz or Hitachi_Ltd_03009_20110902092420.tgz depending on your array model.
The convention used is Hitachi_Ltd_RRRRR_YYYYMMDDHHNNSS.tgz where:
R = Serial Number
Y = Year
M = Month
D = Day
H = Hour
N = Minute
S = Second
The HM800 series (VSP Gx00 and VSP Fx00 series models) does not support the FD Dump tool. Please use Remote Ops C6 and above collection or How to Collect VSP Gx00 Dump Files Using the SVP Dump Tool.
Different DUMP options may be presented to you depending on your microcode version. Hitachi Vantara Global Support recommends keeping up-to-date with Recommended GA versions of microcode.
Normal Dumps are not for performance cases, replication cases, configuration cases, or cases that have external storage. Normal DUMPs are for basic part replacement and troubleshooting. If you have one of these more advanced cases and need a DUMP, please collect a Detail Dump. If a Detail Dump is not an option using the FD Dump tool, please see Remote Ops C6 and above collection, or a Hitachi Vantara CE may need to be dispatched.
This information is from
Search for document in the Hitachi Vantara Product Documentation Portal.
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FD Dump Tool Default Usernames and Passwords
Array Type | User Name | Password |
---|---|---|
VSP | maintenance | raid-mainte |
HUS VM | maintenance | raid-mainte |
VSP G1X00 and VSP F1500 | maintenance | raid-maintenance |
VSP 5000 Series | maintenance | raid-maintenance |
Tags: Enterprise,USP,vsp,NSC55,USP-V,USP-VM,VSP G1000,HUS-VM,Dump,RAID,Dump Collection
Page ID: 852