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FAQ for Sales Quotes of more than 5 years

Updated  by hvuser
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Policy for sales quotes of greater than 5 years

All Hitachi Vantara sold products and solutions can only be configured with a maximum 5 year hardware maintenance/software support term in the Salesforce/FPX Sales Configurator.  If sales makes a request of Sales Ops or the Global Renewals teams for more than a 5 year initial term, this article should be utilized by renewals teams to verify the current policy and determine if any exceptions exist for a given product. 

Please follow this process to request a term greater than 5 years:

  1. Review the guidance table below.
  2. If additional approvals are still required, send your request to the EOSL Extensions dlist and please include the following information:
  3. Prepare and include a business justification for any request for more than 5 years.  
  4. Specify the product names that are being requested (E.g.: VSP 5600 and Data Networks switch(es), etc.), in the email subject line to help with proper routing of the request.
  5. Include a link to the quote(s), attached the quote export(s) or provide the quote number(s).
  6. Note: Data Networks 3rd Party products require that the renewals team secure an extended term quote directly from the vendor.  

If the above requirements are not provided, we will request the missing information and it will result in a longer lead and/or response time. 

Additional Guidance by Product Line:

Product Family / Line  Available Term in FPX Exceptions

VSP One Block 20 Series

  • Models 24, 26 and 28

3-7 years*

Updated June 18, 2024

FPX allows initial term for 7 years up to June 30, 2025*

FPX allows initial terms for 6 years up to June 30, 2026*

*in-flight quotes will be invalidated when date milestone is reached.  Quotes will then need to be revised with reduced term.

VSP 5200 / 5600

3-5 years

Updated May 15, 2024

  1. Renewals quoting teams may auto-approve 7 year maintenance terms (for new sales without including HMSA), however the deal must be booked by January 1, 2025.  
  2. Renewals quoting teams may auto-approve 6 year maintenance terms (for new sales without including HMSA), however the deal must be booked by January 1, 2026.  

The above auto-approve exceptions are only for VSP 5200 / 5600.  Any other products in a quote must adhere terms in FPX or EOSL guidance specific to those products in this table.

VSP E 1090

3-5 years

Send exception requests to EOSL Extensions dlist and please include a business justification.

Updated May15, 2024

  1. Renewals quoting teams may auto-approve 7 year maintenance terms (for new sales without including HMSA), however the deal must be booked status by July 1, 2025.  
  2. Renewals quoting teams may auto-approve 6 year maintenance terms (for new sales without including HMSA), however the deal must be booked status by July 1, 2026.  

The above auto-approve exceptions are only for the VSP E1090.  Any other products in a quote must adhere terms in FPX or EOSL guidance specific to those products in this table.

VSP E590 / E790

 

3-5 years

Updated Nov 17, 2023

Renewals quoting teams may auto-approve 7 year maintenance terms, however the deal must be in a booked status by March 31, 2024.  

Renewals quoting teams may auto-approve 6 year maintenance terms, however the deal must be in a booked status by March 31, 2025.  

VSP E590h / E790h 3-5 years

Updated May 15, 2024

Renewals quoting teams may auto-approve 7 year maintenance terms, however the deal must be in a booked status by June 1, 2024.  

Renewals quoting teams may auto-approve 6 year maintenance terms, however the deal must be in a booked status by June 1, 2025. 

VSP G350

3-5 years

Send exception requests to EOSL Extensions dlist and please include a business justification.

Third Party including:

  • Cisco, Brocade, Bullion (ATOS), etc. 
  • Any third party products sold utilizing third party partner Service and Support SKUs

5 years not to exceed EOSL Date

Our third party partners have standard 5 year max terms similar to Hitachi Vantara. However, if our sales and/or renewals teams can receive a quote directly from the third party vendor for more than 5 years, it does not require approval from Product Support. 

Note: we should never quote our customer any maintenance for third party products without first having received a quote from the partner.  We cannot legally sell a third-party maintenance contract to our customers without first having secured maintenance from the vendor.  This policy includes all products sold utilizing Third party SKUs.

Compute

  • Advanced Server - DS

5 years - not to exceed EOSL Date

Evaluated on a case by case basis.  Please include business justification.

Compute

Advanced Server - HA

5 years - not to exceed EOSL Date

Evaluated on a case by case basis.  Please include business justification.

Update as of 2024-02-08: We can only quote up to 5 years for the HA (HPE) servers. The customer will be able to renew for the additional 1-2 years 90 days prior to the expiration of the 5 year contract. There may be options for 6/7 year initial terms in the future. This FAQ will be updated when and if these options are available. 

HNAS 5300 Series

3-5 years

Updated June 10, 2024

Year 6 and 7 are no longer available.

HNAS 5200 Series

3-5 years

Updated June 10, 2024

Year 6 and 7 are no longer available.

VSP One File 32 3-5 years

Updated June 10, 2024

No support beyond year 5

VSP One File 34 3-5 years

Renewals quoting teams may auto-approve 7 year maintenance terms, however the deal must be in a booked status by March 31, 2026.  

VSP One File 38 3-5 years Renewals quoting teams may auto-approve 7 year maintenance terms, however the deal must be in a booked status by March 31, 2026.  
     
HCP G Series 5 years due to the server and switch components lifecycle limitations See HCP Platform Technical Refresh

 

 

Additional Notes

Details in this article are subject to change.  Additional guidance on other platforms may be added in future versions.

HCP Platform Technical Refresh considerations:

The HCP G11 appliance runs on the Hitachi DS220 Server platform and and Nexus 31108 Ethernet switches.  The solution hardware components only come with a 5 year max terms, as they are third party sourced.  However, as the 5 year term nears, we offer hardware technology refresh options for the servers and switches which allows the customer to extend the life of the HCP G solution for another 5 years minimum.  This tech refresh option has allowed HCP customers the flexibility to update their server and switch components to the latest server and switching technologies which can ultimately enhance the software’s performance.   

We do not have the capability to sell the technology refresh with the initial sale, however the HCP appliance has endured by offering technical refresh upgrades every 5-6 years which extends the life of the solution. 

What happens in Salesforce when an Extended initial term request is approved

The quoting teams manually add the 2.x renewal extension .S and .P codes with a Quantity of one to the sales quote - (see example below).  This does not create an associated entitlement record in Salesforce.  It is a placeholder so the renewals team knows there is additional x number of months that will need to be added manually by the renewals team after the initial order is sold.  The entitlement representing the additional support term will not show up in Salesforce or Servigistics (spare parts management application used by our spares logistics team) until the renewals team manually processes the renewals line items in the sold order. 

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Tags: Request for 6 years, Request for 7 years, Sales quotes, maintenance extensions

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