Skip to content

How to Collect VSP G/F350 G/F370 G/F700 G/F900 Dump Files Using the SVP Dump Tool

Updated  by hvuser
  • PDF
  • Print
  • Copy To Clipboard
  • Collapse All Expand All

Content

To take full advantage of this article, please make sure you have logged into https://knowledge.hitachivantara.com by clicking Login:

Image

Objective

  • Collecting dump files using the dump tool for VSP G/F350 G/F370 G/F700 G/F900 models (HM850) with an SVP

Environment

  • VSP G/F350 G/F370 G/F700 G/F900
    • VSP G350, G370, G700, G900
    • VSP F350, F370, F700, F900
  • Service Processor (SVP)

Procedure

Background

Use the dump tool to download dump files onto a Hitachi Device Manager - Hitachi Storage Navigator computer. Downloaded dump files can be used to:

  • Troubleshoot the system. Use the dump tool to download dump files from the service processor (SVP) and give it to Hitachi support personnel.
  • Check system configuration. First, click File > Refresh All to update the configuration information, and then use the dump tool to download the dump files.

There are two types of dump files:

  • Normal dump - includes all information about the SVP and the minimum information about the storage system. Select this when you have a less serious problem, such as an incorrect display.
  • Detail dump (preferred) - includes all information about the SVP and the storage system. Select this when Device Manager - Storage Navigator has a serious problem (for example, Device manager - Storage Navigator does not start) or when you need to determine if the storage system has a problem.

Before you begin

  • You must remote desktop into the SVP (click here for credentials - only displays for logged in customers).
  • All other users (including the SVP user) must not be using the dump tool.
  • Stop all maintenance operations. No other user should be managing the array at the time of the collection.
  • Dump tools from other storage systems on the same SVP/MPC must not be used during the process.

Collection

  1. Log in to SVP (or MPC).
  2. Using Microsoft Windows Explorer, go to C:\MAPP\wk\88XXX4XXXXX\DKC200\mp\pc
  3. Double click zSV_AutoDump.exe

    090240412102592.png
     
  4. Click the OK button.

    090240412102593.png
     
  5. Hitachi Global Support prefers the Detail Dump.

    090240412102594.png
     
  6. Location hdcp.tgz output will be in C:\Mapp\wk\88XXXX4XXXXX\DKC200\tmp\

    090240412102595.png
     
  7. Upload hdcp.tgz to TUF - https://tuf.hitachivantara.com/uploadthru/upload  and notify Global Support of the upload.

CXone Metadata

Tags: VSP Gx00,Dump,Data Collection,Log Collection,VSP G/F350 G/F370 G/F700 G/F900,HM850,Autodump

PageID: 47599