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Ops Center Administrator Logs Collection

Updated  by hvuser
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Content

Objective

Follow this procedure to generate logs for Ops Center Administrator.

 

Environment

  • Ops Center 10.x, 11.x

Procedures

Please follow below procedure to generate Ops Center Administrator logs.

Ops Center Administrator Logs collection:

Using CLI (Command Line Interface) to download Ops Center Administrator maintenance information.

  1. Either open an SSH connection to the VM or open the VMware console and press Alt+F2 to reach the console.
  2. Log in as a root account.
  3. In the terminal, enter the command: /opt/rainier/bin/rainier-getlogs -dir [output-directory].
  4. Check the location of collected log file (rainier-logs.tar.gz) in the specified output directory, and copy the file to your client computer as required.
  5. Upload data to TUF upload page: https://tuf.hitachivantara.com/uploadthru/upload

 

Ops Center Administrator Installation Logs collection:

If the problem is related to upgrade please also collect and upload the files from the below directory:

/var/logs/rainier-install/

 

Additional Notes

Source: Administrator_v10_1_0_User_Guide_MK-99ADM001-02, page 180

CXone Metadata

Tags: article:howto,Data Collection,pagetype:knowledgearticle,Ops Center Logs,Administrator Logs,Administrator Log Collection,Administrator Log,Ops Center Administrator Logs,Ops Center Administrator Log
PageID: 96137

Keywords: https://knowledge.hitachivantara.com/Support_Information/Data_Collection/Software/Ops_Center_Administrator_Logs_Collection