Skip to content
logo Self Service

HCP Anywhere Enterprise Support Questions

Updated  by hvuser
  • PDF
  • Print
  • Share
    • Facebook
  • Copy To Clipboard
  • Collapse All Expand All

Content

Objective

Expedite the troubleshooting process for the most common issues by reviewing and answering the following questions for Anywhere Enterprise (CTERA).

Environment

  • HCP Anywhere Enterprise (CTERA)

General Troubleshooting Questions

  1. What is the Portal version and Edge Filer version?

    • e.g. Portal: 7.5.x

    • e.g. Edge Filer: 7.6.x

  2. What is seen?

    • e.g. Users are unable to open stub files while accessing files through Samba.

  3. What is expected?

    • e.g. Users should be able to open and download stub files.

  4. Steps to recreate/ see the issue in Customer System.

    • e.g.  Try to download any stub files and it will error out, access the folder through files tab in Edge Filer Admin UI.

  5. Business impact

    • e.g. Impacting Finance and Payroll team on their operation.

  6. Troubleshooting steps taken

    • e.g. Jumped on remote session and capture screenshot for the issue.

    • e.g. Logged into edge filer and click Cloud Drive, showing "All Synced".

    • e.g. Clicked Cloud Services/Status and did a reconnect.

CXone Metadata

triage,CTERA

 

PageID: 184974

Keywords: https://knowledge.hitachivantara.com/Support_Information/Support_Questions/HCP_Anywhere_Enterprise_Support_Questions